I believe that Customer Success starts with culture: Better interactions translate to better experiences & outcomes, not only for your customers, but also your employees! I founded Dovetailed Interactions so that you don’t need to leave your culture creation to chance. Instead, I am here to help you design a relationship-focused culture of continuous learning & improvement, while linking strategic journey mapping & feedback gathering with employee coaching.

Customer Experience + Employee Experience = Integrated Experience

The benefits of cultivating a ‘culture by design’ are manifold, but two stand out:

• Extraordinarily successful Customer Experiences. Every time.

• Employees who are highly engaged in the process.

What do most successful companies have in common? They are leaders in providing memorable experiences for both their employees and customers, brightening and enriching their lives one interaction at a time!

Please stay in touch via email, social media, or by picking up the phone. I look forward to hearing from you!